CRM and internal systems development
We build CRMs and internal systems around how your sales, service and back office actually work. We connect them to telephony, email, messengers, ERP and payment systems so nobody has to move data by hand. If it is cheaper to extend an off-the-shelf CRM such as Bitrix24, amoCRM, HubSpot or Salesforce, we will say so and set it up for you.
What's included
- A CRM built around your sales and service process: pipelines, customer records, tasks and automation of routine actions
- Helpdesk and ticketing systems, employee portals and admin panels with role-based access
- Integrations with telephony, email, messengers, ERP, 1C, payment systems and your website
- Dashboards and reports for management, plus customisation and rollout of Bitrix24, amoCRM, HubSpot and Salesforce
Technologies
How we work
- 01
Brief and estimate
We look at the task, your current system and constraints, then name the timeline and budget and suggest how to work together.
- 02
Specification
We capture requirements and acceptance criteria in a specification — it is what we build against and how the result is accepted.
- 03
Iterative development
You see the result after every iteration; we test and fix before anything goes into a release.
- 04
Launch and support
We ship with no downtime, monitor the product after launch and stay on for support if you need it.
Cost and timeline
Hourly Rates: from 1 800 ₽ to 3 500 ₽ / hour — depending on specialist qualification.
We give an exact timeline and budget after a brief: we break down the task, fix the scope and suggest a format — a fixed plan or hourly work.
See plansFAQ
Should we build our own CRM or use an off-the-shelf one like HubSpot or Bitrix24?
If your process fits standard pipelines and deals, it is usually cheaper to configure an off-the-shelf CRM and extend it with integrations. A custom system makes sense when the process is non-standard, you keep working around the limits of a ready-made product, or you need full control over your data without per-user licence costs. We give a recommendation after the brief and a review of your processes.
Can you migrate data from our current CRM and spreadsheets?
Yes. We move customers, deals, communication history and reference data from your old CRM, Excel or Google Sheets: first we remove duplicates and map the fields, then run a trial migration and check it together with you. We plan the switchover so the team loses no data and does not have to stop working.
How much does CRM development cost?
It depends on the number of roles and scenarios, integrations, the volume of data to migrate and whether we build from scratch or extend an existing product. After a short brief we estimate the scope and propose a phased plan, starting with the part you need most. You can work with us hourly or on a fixed monthly plan, and after launch we can take the system on support.
CRM and internal systems development
CRM, helpdesk, employee portals and admin panels built around your processes, with integrations and analytics.